Terms and Conditions for Tree Surgeons Maidavale

These Terms and Conditions set out the basis on which tree surgery services are provided by Tree Surgeons Maidavale and apply to all quotations, bookings, instructions, and works carried out by or on behalf of the company. By requesting a service, confirming a booking, or allowing work to proceed on site, the customer agrees to be bound by these terms. They are designed to create a clear understanding of responsibilities, the scope of works, pricing, access requirements, safety obligations, and the limits of liability that apply to arboricultural services.

For the purposes of these Terms and Conditions, references to “we”, “us”, or “our” mean the service provider trading as Tree Surgeons Maidavale, and references to “you” or “the customer” mean the person, business, landlord, managing agent, or other organisation placing the booking or authorising the works. These terms apply to domestic and commercial services, including but not limited to tree pruning, crown management, felling, stump treatment, site clearance, hedge maintenance, and related arboricultural work, unless agreed otherwise in writing.

All services are undertaken subject to relevant UK law, health and safety requirements, environmental obligations, and accepted arboricultural practice. We reserve the right to refuse, delay, or amend any work where conditions on site are unsafe, where access is restricted, where permissions are missing, or where the requested work would be unlawful or inappropriate. Any variation to these terms must be agreed in writing and signed or otherwise confirmed by an authorised representative of the company.

Booking Process

Bookings are normally made after an initial enquiry and, where necessary, a site inspection. The inspection may be carried out in person or by reviewing photographs, measurements, and other information supplied by the customer. A quotation may be issued based on the information available, but any quotation remains subject to confirmation once the site and trees have been assessed properly. A booking is only confirmed when the customer accepts the quotation and we issue written confirmation or otherwise agree a date for attendance.

It is the customer’s responsibility to ensure that all relevant details are accurate before the booking is confirmed. This includes the location of the trees, the nature of the work required, site access, overhead cables, underground services, boundaries, ownership issues, protected trees, conservation controls, or any other matters that may affect the work. If the information provided is incomplete or incorrect, we may revise the quotation, change the scope, or postpone the booking until the matter is resolved.

We may require advance notice if permits, access arrangements, parking suspensions, or neighbour permissions are needed. The customer must ensure that we can reach the work area on the agreed date and that the site is prepared for safe operations. This includes removing obstacles where appropriate, securing pets, and ensuring that persons not involved in the work stay clear of the working area. If the site is not ready when we arrive, we may charge for wasted time or treat the booking as a cancellation.

Quotations and Scope of Work

Quotations are based on the specific tasks described and remain valid for the period stated on the quotation, or if no period is stated, for a reasonable time considering market conditions and scheduling. Unless expressly stated otherwise, prices are based on the work being completed during normal working conditions, with clear access and no hidden hazards. Additional work, emergency conditions, or unexpected complications may lead to a revised price.

Any description of services should be read together with the quotation and any written notes made during the booking process. Where tree surgery involves complex pruning, crown reductions, dismantling, or removal of large timber, the method of work may be adapted by our arborists in the interests of safety or tree health. We may also decide to alter the method if weather, instability, disease, decay, nesting wildlife, or other site factors require a change of approach.

If the customer requests additional tasks on the day of the appointment, those tasks will only be carried out if they are safe, lawful, and operationally possible. Any extra works may be charged separately. Where a variation materially changes labour, equipment, disposal, or time on site, we will notify the customer and may require approval before proceeding. The final invoice may reflect any agreed additions or necessary variations to the original scope.

Payments

Payment terms will be stated on the quotation or invoice. Unless otherwise agreed, payment is due promptly on completion of the work, or within the period stated on the invoice for commercial accounts. We may require a deposit to secure larger bookings, specialist operations, or works involving plant hire, traffic management, or significant disposal arrangements. Deposits are non-refundable except where we cancel the booking without reasonable cause.

We accept payment by the methods notified to the customer from time to time. If payment is not made when due, we reserve the right to charge statutory interest and compensation on overdue sums in accordance with applicable law, together with any reasonable costs of recovery. Title to any goods supplied, where applicable, does not pass until payment has been received in full. Late payment may also affect the scheduling of future work.

If work is quoted as a fixed price, that price relates only to the agreed scope and assumptions. If the customer fails to make payment in full, we may suspend aftercare, withhold waste removal completion where lawful, or decline further services until outstanding sums are settled. Any dispute regarding an invoice must be raised promptly and in writing, with supporting details, so that it can be reviewed without delay.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking, but reasonable notice must be given. Because tree surgery work often involves allocating staff, machinery, and disposal arrangements in advance, late cancellations may result in charges. The amount charged will depend on the notice given, the resources already committed, and whether specialist equipment or third-party services have been booked for the job.

If the customer cancels with sufficient notice, any deposit may be retained or returned depending on whether preparatory costs have already been incurred. If cancellation is made at very short notice, or if access is unavailable on arrival, the customer may be charged for the full or partial cost of attendance, labour, and any non-recoverable expenses. Rescheduling is subject to availability and may affect pricing if conditions, waste volumes, or materials change.

We reserve the right to cancel or postpone works where conditions are unsafe, where weather prevents safe operation, where power lines, unstable trees, or ground conditions present unacceptable risk, or where required permissions have not been obtained. In such cases, we will aim to rearrange the booking for the earliest suitable date. We are not liable for indirect losses arising from postponement caused by safety, legal, or operational concerns.

Customer Responsibilities

The customer must ensure that they have the authority to instruct the work and that any relevant owner, landlord, tenant, management company, or adjoining party has consented where required. It is the customer’s responsibility to check whether trees are subject to preservation orders, conservation area restrictions, leasehold conditions, covenants, planning requirements, or other controls. Unless we expressly agree to obtain permissions on the customer’s behalf, we accept no responsibility for securing consents.

The customer must also disclose any known hazards, including underground services, contaminated ground, unstable structures, concealed water features, asbestos, or electrical installations. Failure to disclose such matters may result in additional charges, delays, or suspension of works. The customer must keep children, pets, visitors, and unauthorised persons away from the working area and must not interfere with equipment or climbing operations.

Where we require access to private land, driveways, or shared areas, the customer must arrange this in advance. We are entitled to rely on the customer’s confirmation that access is permitted. If access is obstructed or unsafe, we may leave the site and charge for the visit. The customer should also ensure that any valuables, fragile items, ornaments, vehicles, or garden furniture are moved if they are close to the work zone.

Health, Safety, and Operational Control

All tree surgery work is carried out with due regard to health and safety obligations, including risk assessment, equipment checks, and appropriate work methods. Our operatives have the right to stop or adapt work if they consider conditions unsafe. This may include issues such as high winds, heavy rain, ice, unstable trees, poor visibility, nesting birds, or unexpected decay. Safety decisions made on site are final for the purposes of the day’s operations.

We may use chainsaws, stump grinders, wood chippers, climbing systems, lowering equipment, vehicles, and other plant or machinery required to complete the job. The customer must not operate or interfere with this equipment unless specifically authorised and competent to do so. Any instruction from the customer that conflicts with safe working practice may be refused. We will not undertake work that is likely to place our team, the public, or property at unacceptable risk.

Where traffic control, pedestrian management, or temporary restrictions are needed, the customer may be responsible for arranging the necessary permissions unless otherwise stated in the quotation. If works must be suspended because the site cannot be made safe, we may charge for the time spent travelling, setting up, and waiting. We will always seek to minimise disruption while maintaining safe standards of professional tree care.

Waste Regulations and Disposal

All green waste, timber, brash, chips, stumps, soil, and related material produced during the works will be handled in accordance with applicable UK waste regulations. Unless otherwise agreed, we will remove and lawfully dispose of the waste generated by the contracted work. Waste may be recycled, reused, chipped, processed into biomass, or disposed of through authorised facilities depending on the material and the disposal route available.

Where the customer requests to keep logs, woodchip, or other arisings, this must be agreed in advance and may affect the price, access arrangements, or the speed of completion. The customer accepts responsibility for any material left on site at their request once it has been set aside or delivered to the agreed location. We are not responsible for the future condition, storage, movement, or use of waste retained by the customer after handover.

We will not knowingly transport controlled waste in a manner that breaches legal requirements, and we may request details needed for waste transfer documentation. If contaminated, diseased, or invasive material is identified, it may require special handling and an adjusted disposal method. Additional charges may apply where waste needs segregation, bagging, containment, or specialist disposal due to legal or environmental obligations.

Liability and Insurance

We will exercise reasonable skill and care in performing the services. However, tree surgery involves natural materials, heavy equipment, falling debris, and inherent risks. Subject to the limits permitted by law, we are not liable for damage arising from hidden defects, pre-existing weakness, decay, root instability, or failures that occur despite competent workmanship. Natural movement or breakage in trees may occur even when work is carried out properly.

Our liability for direct loss or damage caused by our negligence will be limited to the extent permitted by law and, where applicable, to the amount recoverable under our insurance or the value of the contract, whichever is lower, unless a greater liability cannot lawfully be excluded. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

The customer must notify us as soon as reasonably possible of any alleged damage, defect, or issue arising from the work. The customer must take reasonable steps to prevent further loss or damage after discovery. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, inconvenience, or delay, except where such exclusion is not permitted by law. Any claim must be supported by reasonable evidence and given a fair opportunity for inspection.

Guarantees, Nature of Work, and Aftercare

Unless explicitly stated in writing, tree surgery services do not include guarantees of future growth, stability, flowering, fruiting, or long-term health outcomes. Trees are living organisms and may respond unpredictably to pruning, weather, disease, drought, pests, or environmental stress. Any advice provided is based on observations at the time of inspection and should not be treated as a warranty of future condition.

Where a tree has been pruned, reduced, or partially removed, the customer should follow any aftercare recommendations given at completion. This may include monitoring for regrowth, watering, avoiding root disturbance, or arranging future inspections. If stump treatments are applied, results may take time and may vary depending on species, season, and ground conditions. We accept no liability for natural regrowth or changes outside our control.

Where we recommend further work, such as follow-up pruning or removal of dead wood, the recommendation is made in good faith and based on professional judgment. The customer remains responsible for deciding whether to act on such recommendations. Failure to carry out recommended work may increase risk and may affect the condition of trees or surrounding property over time.

Intellectual Property, Photographs, and Records

We may take photographs or keep records before, during, and after the work for operational, training, insurance, quality control, or evidence purposes. Unless the customer objects in writing before work begins, we may use such records internally and for lawful business purposes. Any images or notes remain our property unless otherwise agreed. We will not use customer information in a way that breaches data protection law.

Any written reports, risk notes, quotations, or recommendations prepared by us remain subject to copyright and may not be copied, sold, or reproduced without permission, except where required for legal or insurance purposes. The customer may use such materials for their own records, property management, or compliance needs. No transfer of intellectual property is implied by the provision of services.

These terms are intended to govern the commercial relationship for arboricultural services and are not intended to create rights in favour of third parties except where required by law. If any person other than the customer benefits from the work, they may not enforce these terms unless legislation provides otherwise. Each clause operates separately, and if one clause is found invalid, the remainder will continue in full effect.

Variations, Entire Agreement, and Governing Law

We may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply unless a later version has been agreed in writing. The quotation, booking confirmation, and these terms together form the entire agreement between the parties in relation to the services provided, except where mandatory law requires otherwise. No statement by an employee or operative alters the agreement unless confirmed appropriately.

Any failure or delay by us in enforcing a right or remedy does not constitute a waiver of that right or remedy. The customer may not assign or transfer the benefit of the contract without our consent. We may assign or subcontract parts of the work where necessary, provided that suitable competence and standards are maintained. If a dispute arises, both parties should first seek to resolve it in good faith before considering formal action.

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these terms for the provision of tree surgery services.

Final Provisions

If any provision of these Terms and Conditions is found unlawful, void, or unenforceable, that provision will be deemed severed to the minimum extent necessary, and the remaining provisions will continue to apply. Any rights not expressly granted are reserved. The customer is encouraged to review these terms before confirming a booking so that expectations regarding price, timing, access, safety, waste management, and liability are clear from the outset.

For avoidance of doubt, these terms are intended as a legal service page and not as a guide to tree care. They do not replace professional inspection, statutory advice, or site-specific planning where such matters are necessary. The contract is formed only when both parties have accepted the booking arrangements and the service has been scheduled or commenced under agreed terms.

By instructing Tree Surgeons Maidavale, the customer confirms that they have authority to proceed, will cooperate with safe working arrangements, and accept the conditions set out above. We remain committed to delivering professional arboricultural services in a lawful, efficient, and responsible manner, while ensuring that all parties understand their respective obligations from booking through to completion.